Once an order is placed, a confirmation email will be sent. This means that Acu-Strike Golf has received the order in the system. Once the order is received, Acu-Strike Golf immediately reaches out to its suppliers to confirm the item ordered is in stock and ready for shipment. If the item ordered is out of stock, on backorder, or otherwise unavailable, Acu-Strike Golf will let the customer know via email. Once the product(s) ordered are ready for shipment, the item(s) will be shipped.
Shipping Time & Method
All orders are shipped within the lead time posted on the product page. Most shipments are shipped via USPS. We do not ship to APO/FPO or PO BOX addresses.
An email with tracking info will be sent to the customer within 24 hours of the order being shipped. If you have not received tracking info within 4 days, please contact us at email@example.com. Once an order has shipped, cancellation will not be permitted. Please see “Cancellations” below for more info.
Once an order shows as “Delivered” to the shipping address, as a result of the tracking information provided through the freight/shipping company, Acu-Strike Golf is not responsible for any “nonreceivable” situation. No replacement or refund will be given on “Delivered” orders.
Receipt of Products & Damages
It is very important that you thoroughly inspect the merchandise for any damages that may have occurred during transport. Contact us at firstname.lastname@example.org immediately if your package arrives damaged. A claim will be filed with the carrier, who will pick up and return the package, which must remain in its original box with original packaging. Once the carrier picks up the damaged product, we will work with our suppliers to have a replacement shipped to you.
If a manufacturing defect is found, we will repair or replace it for you at no extra charge.
Exchanges, Returns & Refunds
Acu-Strike Golf stands by its products. Our Mats are warrantied against all manufacturer defects up to 3 months. We have a strict no refunds, returns, or exchanges policy so be sure to purchase the appropriate Mat.
In the rare instance you receive a defective product, please email us at email@example.com with your name, order number, description of defect and photos showing the full product and close-up of the damage / defect. We will promptly assess the situation and send out a replacement, if applicable.
Orders can usually be cancelled without penalty if they have not been shipped yet. Orders are usually shipped within the first 12 hours, up to 24 hours of placing the order. If you’d like to cancel an order please do so immediately to avoid return shipping fees.